DELIVERY

All our garments are made to order, so please allow 1-2 weeks for us to create your garment.

If you require an item sooner please contact us and we will do our best to accommodate your needs.

Items are sent using a trackable service, please see our rates below.

UK Mainland

1 garment £7 Sent recorded delivery via Royal Mail (2 – 4 day service)

2 garments £9 Sent recorded delivery via Royal Mail (2 – 4 day service)

3 or more garments £ 15 sent via courier (2 day service)

Europe*

Garments £30 sent via courier (2 – 3 day service)

*customer responsible for any import duties applicable

USA option 1 – sent via courier (2 – 4 day service)*

1 garment £45

2 garments £55

3+ garments £65

*Broker fees & import duties covered in our price

 

USA option 2 – sent via Parcelforce*

1 garment £25

2 garments £35

3+ garments £45

* Customer responsible for any import duties applicable

Rest of world – sent via courier*

1 garment £45

2 garments £55

3 garments £65

* Customer responsible for any import duties applicable

 

RETURNS

If you have any queries prior to purchasing please feel free to contact us, we wold love to hear from you.

RETURNS FROM OUR SHOWROOM

Items purchased in person from our showroom / events;

For a refund please contact us and return the goods within 14 days of purchase / goods arriving with you.

For an exchange or credit note please return the goods to us within 28 days of purchase / goods arriving with you. Sale items are excluded.

Regrettably made to measure / special order garments are excluded from our refund policy, however should a concern arise an exchange / credit note may be offered at the discretion of Terry Macey LTD.

RETURN OF ONLINE PURCHASES

Items purchased online may be returned for a refund within 14 days of receiving them.

All items must be returned to us in a resalable condition; unused with garment labels attached. Terry Macey LTD reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

We recommend returning garments to us with a trackable service, e.g. Royal Mail recorded delivery with proof of delivery by signature. Terry Macey LTD cannot accept responsibility for missing garments being returned to us.

Please allow up to 14 days for your return to be processed once it is received by us.

 

Delivery Costs/Times